1. Acceptance of Terms

• Users must be at least 18 years old or have parental consent to use the Website.
• Accessing or using the Website signifies your agreement to these terms.

2. Services Provided

• The Website offers cargo service, order tracking, and logistics management.
• All services are subject to availability and Company policies.

3. User Responsibilities

• Provide accurate, current, and complete information during registration or booking.
• Safeguard your account information, including your username and password.
• Notify the Company immediately of unauthorized account use or security breaches.

4. Prohibited Activities

• Do not use the Website for unlawful purposes or activities.
• Avoid interfering with the Website’s proper functioning.
• Do not attempt to access other users’ accounts without authorization.
• Refrain from uploading or transmitting viruses, malware, or harmful code.

5. Payment Terms

• All payments made through the Website are final and non-refundable, except as required by law.
• Users are responsible for ensuring payment details are correct before completing transactions.

6. Cargo Policy

• Cargo must comply with Company guidelines for weight, dimensions, and prohibited items.
• The Company may refuse service for cargo violating these terms or local laws.
• Users are responsible for properly packaging and labeling their cargo.

7. Order Tracking

• Tracking information is based on data entered into the system.
• Tracking details may occasionally be delayed or unavailable due to technical issues.

8. Limitation of Liability

• The Company is not liable for delays or disruptions due to uncontrollable circumstances (e.g., weather, natural disasters, or government restrictions).
• Loss or damage to cargo is only covered if due to Company negligence and explicitly included in applicable insurance policies.

9. Privacy Policy

• The Privacy Policy outlines how personal information is collected, used, and protected.
• By using the Website, users consent to the data practices described in the Privacy Policy.

10. Intellectual Property

• All content, designs, and materials on the Website are the property of the Company.
• Users may not reproduce, distribute, or use any content without written permission.

11. Modification of Terms

• The Company reserves the right to modify these terms at any time.
• Significant changes will be communicated through the Website or email.
• Continued use of the Website after modifications indicates acceptance of the updated terms.

12. Termination of Use

• The Company may suspend or terminate user access for violations of these terms.
• Termination may occur without prior notice.

13. Contact Information

• For questions or concerns, users may contact:
• Company Name: Star Express Cargo
• Address:Basement Unit NO. 14, Harbour Centre Tower 1 - 1 Hok Cheung St., Hung Hom, Hong Kong
• Email: starexpresscargohk@gmail.com
• Phone Number: 6697-3868